Get in Touch With Us
Whether you have spotted something that needs a second look, want to suggest a casino for review, or have a question about how we assess PayID casinos and other Australian-friendly options — we are here for it. This page explains the best way to reach us and what happens after you do.
How to Contact Our Team
Email is the most direct way to get a response from us. Every message is read by a real person, and we aim to reply within two working days. You can reach us at [email protected].
To help us respond quickly, a short description of your enquiry at the top of your message goes a long way. It means we can get it to the right person straight away rather than asking follow-up questions first.
What You Can Write to Us About
We hear from a range of people — readers, researchers and operators — and we welcome all of it. Here are the most common reasons people get in touch:
- Questions about our reviews — If something in our coverage of online casinos, pokies, bonuses or payment methods is unclear, ask us and we will explain our reasoning.
- Corrections and accuracy flags — Casino offers, terms and payment options change frequently. If you have spotted something that looks out of date or inaccurate, please flag it. We take accuracy seriously and investigate every report.
- Content suggestions — Looking for a topic we have not covered yet? If there is a type of casino, payment method or feature you would like us to review, let us know. Reader suggestions directly influence what we research next.
- Editorial and partnership enquiries — If you represent a casino operator or a related business and would like to understand how our casino rankings work or explore a formal relationship, introduce yourself and outline what you have in mind. We assess all partners against the same editorial criteria.
- Responsible gambling concerns — If you or someone you know is experiencing difficulty with gambling, mention it in your message and we will point you towards the appropriate Australian support services, including Gambling Help Online (1800 858 858).
What to Expect After You Send a Message
We do not use automated replies in place of a real response. When your email arrives, a member of our team reads it and prepares a considered reply. Our usual turnaround is two working days, though during high-volume periods it may run slightly longer. We will always follow up — if you have not heard from us after four working days, a brief follow-up email is welcome.
A Note on How We Work
Online Casinos Australia is an independent comparison site. We research and review offshore casino operators available to Australian players — covering everything from PayID deposit support and withdrawal times to bonus terms, pokies libraries and mobile compatibility. Our editorial positions are not for sale, and no casino operator can pay to improve its ranking. If our content has helped you — or if it has fallen short — we genuinely want to know.
Reader feedback has shaped the way we cover wagering requirements, AUD bonus conditions and payment processing times. It is a practical part of how we keep the site useful and honest.
Responsible Gambling
All content on this site is intended for Australian adults aged 18 and over. If gambling is causing stress or harm, free confidential support is available around the clock through Gambling Help Online at gamblinghelponline.org.au or by calling 1800 858 858. You can also reach the National Gambling Helpline on the same number. We encourage all players to use the responsible gambling tools — deposit limits, session timers and self-exclusion — offered by the casinos we review.
Thank you for visiting. We look forward to hearing from you.